Refund policy

Custom-made products

Every Gearlair product is custom-made for your order and cannot be resold. We do not accept returns or refunds for non-quality reasons, including a change of mind, except where required by applicable law.

Quality issues

If your product has a quality issue, please contact info@gearlair.com with your order number, a description of the issue, and clear photos or videos where possible. Please cooperate with our team so we can verify the issue and arrange the return.

For a confirmed quality issue, please follow the return instructions provided by email. Contact us before sending any product back. We issue refunds after receiving and checking the returned product; we do not offer refunds without a return, except where required by applicable law. Return shipping arrangements will be communicated by email in accordance with applicable law.

Refund processing

Once we receive and inspect the returned product and confirm the quality issue, we will notify you and process the approved refund to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. For refund updates, contact info@gearlair.com.

Your statutory rights

This policy does not limit any mandatory consumer rights or remedies under applicable law. Where a statutory withdrawal exception applies to goods made to your specifications or clearly personalized, those goods are excluded from change-of-mind returns. Any rights that cannot legally be excluded remain unaffected.